Terms and Conditions
Please take the time to read through our terms and conditions
Postage and packaging
Royal Mail and UPS are the carriers we use, shipping is quoted at the basket phase and you have several options, 1st class recorded delivery, special delivery - this is a next day guaranteed service which is for items needed in a hurry, if this service is needed for personalised item please do get in touch first to ensure there is time to process your order. Local delivery (if you live in near you are welcome to collect - again by arrangement.) Finally larger items and max postage costs orders (£9.97) are sent via courier UPS
All packages are sent securely with a return sender label
International customers please note that any tax's that may be incurred are the responsibility of you the buyer.
Please do not specifiy different shipping instructions within the special requests box. I am unable to control this element as the Royal Mail or Courier service manages delivery to the shipping address only
Unfortunately we are unable to accept any returns of personalised items such as candles, wishing well box's rice charms unless we have made a mistake, in which case you can choose to either receive a full refund, or receive a new item.
Any items that have been damaged or lost during transit will be refunded in full including the postage charges or replaced. In this case it is necessary for you the reciver to keep all original packaging in the condition it arrived in. As a seller I need this in order to claim via Royal Mail (tedious I know but they require proof)
Although we do not accept responsibility for lost or damaged items, in the unusual circumstance that your goods have been lost or damaged during transit, you can either receive a full refund, or receive a new item PROVIDED that you return any damaged items to us with their original packaging as soon as possible in order for us to claim compensation - this is really important and we can not make any claim back without them
We will be unable to process your refund or make your new item until the damaged item is received. With lost items, you may simply be asked for confirmation from Royal Mail that your item has not been received. Again, we are unable to process a refund or make a new item until Royal Mail confirm that the item has indeed been lost and is not just late. Occasionally gifts have taken over a month to reach the recipient, despite being posted 1st class, although this is very rare. Although Royal Mail give a general guide of 1 - 2 days for delivery of first class mail, they do not consider an item as lost until at least 14 business days after posting & even longer at busy periods.